FAQ

Frequently Asked Questions

Before You Book

Once You're Sailing

How much free time is built in?

More than you'd expect — most days have open blocks by design, not wall-to-wall excursions.

Can I change my itinerary later?

In most cases yes, up to a route-specific cutoff — usually 14–30 days before departure.

Are excursions included?

Ocean Cruises and Charters typically include core excursions; Escapes and Retreats price them separately.

What dietary options are available onboard?

Gourmet plant-based, gluten-free, halal, and custom chef-curated menus are available with prior notice.

Is Wi-Fi available at sea?

Yes, high-speed satellite connectivity (Starlink) is provided across all luxury vessels and charters.

What is the dress code?

Resort casual during the day and smart elegant for evening dining. Formal wear is never mandatory.

Money Matters

Deposit Schedule

Most bookings require a 20–25% deposit at confirmation, balance due 60–90 days before departure.

Installments: Available for most routes — ask your planner when you book.

Payment Methods: Major credit cards, wire transfers, and crypto payments are accepted.

Cancellation Policy

Cancellations 90+ days out recover most of what's paid minus a booking fee; recovery drops inside 30 days.

Insurance: We can point you to independent travel insurance providers.

Flex Credits: Transfer your booking balance to a future voyage with zero penalty up to 45 days prior.

Voyage Experience Packages

Understand what each tier includes before tailoring your journey.

Package Tier Dining & Drinks Excursions Private Butler
Classic Voyage Full Board Included Select Core Tours Shared Concierge
Signature Escape Premium Culinary All Excursions Included Dedicated Suite Host
Royal Charter Bespoke Private Chef Custom Tailored Route 24/7 Personal Butler

Everything Else

What documents do I need?

A passport valid 6+ months past your return date covers most routes; some destinations need a visa.

Do children need their own passport?

Yes — every traveler, regardless of age, needs a valid passport for international routes.

Are medical staff available onboard?

All major cruise voyages and large charters carry certified medical officers and clinic facilities.

What accessibility options are provided?

Accessible staterooms, elevator access, and tailored land transfers are available upon request.

Are pets allowed?

Certified service animals are welcome on select routes; general pets are restricted for maritime safety.

Is my data shared with ESPADCARE?

No, not unless you've opted in to a shared offer. See our Cookies & Privacy Policy.

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